Simulated workplace
Department
Quality and Laboratory
Samples and tests raw materials, batches and finished products, releases product against specification, investigates nonconformances and customer complaints, and maintains the quality management system and its documents so that certification is kept.
Responsibilities
What the team is accountable for
- Sample and test every batch before release
- Maintain calibration of scales, sieves and test equipment
- Raise and close nonconformance reports
- Run internal audits and management review inputs
- Control documents, recipes and specifications
Performance measures
How we know it is working
94 percent
Batches released within 24 hours
7
Open nonconformances
2.1
Customer complaints per month
People
Who works here
SP
Sanjay Pillai
Quality and Laboratory Manager
Sanjay leads the laboratory and the quality management system, has held the role for seven years and is the internal audit lead.
MC
Mei-Lin Chau
Laboratory Technician
Mei-Lin samples and tests batches, checks pack weights and maintains the calibration register, and joined the laboratory two years ago.
Systems
Where the work is recorded
Scenarios
Assessment tasks in this department
Documents